09
Oct
09

should you levy late charges?

Despite the fact that many organizations have an allowance for late fees built into their contracts, most aren’t using them to their advantage.  The proof: A staggering 56% of companies told the National Association of Credit Management they don’t assess late fees.
But you can still use the prospect of late fees as leverage to build relationships with customers.  For example, offering to waive fees for a good customer who happens to be a little behind will get them paying and make them feel extra valued.
(Adapted from BusinessBrief.com)

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About Arthur De Gennaro


My friends call me Art. Welcome to my blog. In this space you’ll find information and comments on the ophthalmology world, the optical industry, the hearing industry and medical practice management. My intent is to provide information you can use to improve your business and your own performance. Please visit often and feel free to join the discussions by leaving comments.

You can learn more about me and my consulting company, Arthur De Gennaro & Associates, LLC by visiting my web site www.adegennaro.com

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