5 lessons learned by retailers in 2009

According to The Retail Contrarian the five lessons retailers learned over the past year are:

1. To create high performance you must have high expectations.  As simple as this sounds, most people have high aspirations with little expectations.

2. Fix or remove under-performers.  Fix or remove a problem employee sooner.

3. You have to be responsible for your own traffic. Hoping for walk-in traffic is not an effective strategy. Retailers who worked hard this year in communicating with and engaging there customer base on a regular basis were rewarded.

4. Daily success comes from developing and motivating employees every day. Not a week or monthly meeting, not a memo or an email, but leaders leading at every opportunity. Not surprisingly, these are the staffs that performed at the highest level.

5. It’s always, always, about the customer. This isn’t something good retailers have always known and have continued to put into practice in spite of the economy and other challenges.

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About Arthur De Gennaro

My friends call me Art. Welcome to my blog. In this space you’ll find information and comments on the ophthalmology world, the optical industry, the hearing industry and medical practice management. My intent is to provide information you can use to improve your business and your own performance. Please visit often and feel free to join the discussions by leaving comments.

You can learn more about me and my consulting company, Arthur De Gennaro & Associates, LLC by visiting my web site www.adegennaro.com

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December 2009

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